Technical Support Technician - Tech Apps

Role overview Provide technical support to customers using business applications and related hardware and infrastructure. You will troubleshoot issues through established procedures, explain technical information clearly, and work with other support and engineering teams to restore service and resolve underlying problems.

Responsibilities - Support client software, server components, peripherals, and hardware for electronic health record products. - Install and troubleshoot web applications and assist with network setup, security, and communications. - Support terminal server and virtual desktop environments, as well as image acquisition, storage, conversion, and printing. - Help manage directory services and support AIX, Linux, and Windows server environments, file systems, backups, and data migrations. - Investigate escalated tickets with development teams, document troubleshooting, and communicate risks or roadblocks. - Use support tools, meet team commitments, and take increasing ownership of assigned work.

Requirements - Bachelor’s degree in a technical discipline or equivalent work experience. - Educational or practical experience with Linux or Windows servers, networking, desktop support, or related technologies. - Strong written, verbal, and interpersonal communication skills, including the ability to explain technical concepts to nontechnical audiences. - Analytical troubleshooting, organization, attention to detail, and ability to follow issues through to resolution. - Ability to work independently and collaboratively, learn from mentoring, and adapt to changing priorities. - Ability to lift and carry approximately 50 pounds; occasional travel of 25% or less.

Nice to have - Customer-facing support experience, especially in help desk, call center, retail technology, or similar work. - Familiarity with healthcare technology, EHR systems, medical imaging, or healthcare workflows. - Knowledge of TCP/IP, DNS, DHCP, Windows Server, Linux, directory services, virtualization, or remote support tools. - Relevant technical certifications or coursework, such as CompTIA A+, Network+, Security+, or Linux+.