Technical Customer Care Specialist I (XTIME)

Role overview Help customers resolve routine product questions and technical problems through phone, email, chat, or other electronic channels. The role combines troubleshooting, clear case documentation, customer coaching, and coordination with other teams to see issues through to resolution.

Responsibilities - Answer customer questions about product use and provide technical support across a suite of automotive-related applications. - Diagnose issues affecting system performance or functionality, explain next steps, and follow up with customers on progress. - Coach customers on standard operating procedures and product capabilities. - Record customer details and case activity accurately in a CRM system. - Coordinate with product, service delivery, and other teams to investigate and resolve customer concerns. - Meet service quality standards while managing multiple inquiries and changing priorities.

Requirements - High school diploma or GED; the listing indicates that less than two years of experience is generally expected. - Ability to troubleshoot and document system performance and functionality issues. - Strong written and verbal communication, problem-solving, interpersonal, and attention-to-detail skills. - Ability to work independently and collaboratively toward individual and team goals. - Availability for variable shifts during business hours, currently Monday through Saturday, 6 a.m. to 7 p.m. Central Time; some schedules may include Saturdays, extended hours, or overtime.

Nice to have CRM case logging or Salesforce experience, familiarity with call or interaction routing systems such as Genesys Cloud, automotive industry knowledge, and a dependable approach to handling competing priorities.

Benefits and work setup The position is remote within the United States, with no travel listed. Benefits described include paid time off, holidays, and leave options such as parental, bereavement, military, jury duty, and volunteer leave. The listing states that applicants must already be authorized to work in the United States without current or future sponsorship.