Member Services Coordinator

Role overview Help people make sense of their workplace benefits and get support when coverage questions or care needs arise. As a member services coordinator, you’ll respond through phone, email, and chat, troubleshoot issues, and guide participants through wellness program questions.

Responsibilities - Explain benefit coverage and help members resolve service or access issues. - Connect people with relevant care options, benefits resources, and support. - Respond to member questions across phone, email, and chat. - Assist participants with questions and practical needs related to workplace wellness programs. - Provide attentive, reassuring service throughout each interaction.

Requirements - Strong customer service skills and confidence guiding people through questions. - Clear, supportive communication across service channels. - Relevant experience may include reception, scheduling, insurance verification, or work in a medical setting.

Benefits and work setup - Remote role based in Des Moines, Iowa. - Standard schedule is Monday through Friday, 8 a.m. to 5 p.m. - Full-time benefits include medical, dental, and vision coverage; a flexible spending or health savings account; retirement savings with employer match; paid time off and holidays; disability and life insurance; and parental leave. Many benefits begin on the first day; some retirement contributions have a one-year waiting period.