Client Success Manager

Role overview

Own the post-sale relationship for a portfolio of commercial clients using a marketing technology platform. The role combines strategic account management, platform guidance, and commercial ownership: translate each client’s business goals into a success plan, coordinate specialists around delivery, and support renewals and account growth.

Responsibilities - Learn each client’s business, processes, and definition of success; connect platform capabilities to their objectives. - Develop and manage client success plans, setting a clear cadence for planning, status updates, and reviews. - Coordinate technical account, solutions, and deliverability specialists so agreed work advances against client goals. - Build a strong understanding of the platform and demonstrate how its features can address client needs. - Troubleshoot strategic campaign and technical implementation challenges, advocating for client outcomes. - Own the commercial relationship, including renewal forecasting, negotiation, contract execution, and expansion opportunities. - Join prospective-client discovery and business development discussions, and share client needs and success stories with internal teams and partners.

Requirements - Ability to build strategic client relationships and distinguish business outcomes from general satisfaction. - Strong commercial judgment and experience managing renewals, forecasting, negotiations, or account growth. - Ability to understand client operations and translate needs into relevant technology and service plans. - Technical aptitude to learn and explain a software platform and help address implementation or campaign problems. - Strong organization and coordination skills to align multiple specialists and maintain a dependable client meeting cadence. - Clear communication and the ability to collaborate with clients, prospective customers, partners, and internal teams.

Benefits and work setup

Annual compensation is listed at $80,000–$115,000 and may vary with experience and location. The package includes equity and a performance bonus, medical, dental, vision, and life coverage, retirement plan matching, and flexible time off. Additional listed support includes monthly wellness and phone stipends, childcare and continuing education reimbursements. Client-site travel may be required, generally around 10% or less annually, depending on the assigned accounts.