Solution Engineer

Role overview

Help prospective customers understand how a digital content platform can support their transformation goals and fit into their existing technology landscape. Working as a technical co-pilot to sales, you will guide discovery, demonstrations, solution design, proofs of concept, and risk assessment while helping ensure that signed customers can move successfully into implementation.

Responsibilities

- Partner with account executives throughout the sales cycle, from technical discovery through presentations, collaborative design sessions, proofs of concept, and close. - Learn each prospect’s business objectives, current and future technology stack, project requirements, and obstacles to digital delivery. - Demonstrate platform capabilities in a tailored, value-oriented way for both technical and non-technical audiences. - Support responses to RFIs, RFPs, and security questionnaires, coordinating with internal teams to complete accurate answers. - Identify technical and business risks, validate requirements against the platform, and explain practical mitigation options. - Relay customer feedback to product, marketing, and sales teams, and collaborate with solution architects and customer success partners on implementation and launch readiness.

Requirements

- Motivation to develop as a professional Solution Engineer. - Strong presentation and communication skills, with the ability to explain technical and business concepts to varied audiences. - Working knowledge of REST APIs and microservice architectures. - Willingness and ability to travel up to 25% when customer engagement requires it.

Nice to have

- Three or more years of solution engineering experience selling SaaS, or related experience supporting marketing and adjacent teams. - Experience with a content management platform or comparable technology. - Familiarity with JavaScript frameworks, static-site generators, CDNs, CI/CD, cloud technologies, performance metrics, and security. - Understanding of omnichannel delivery across websites, email, and native mobile applications.

Benefits and work setup

- Applications are accepted on an ongoing basis. - The role includes structured onboarding covering the product, APIs, SDKs, CLI, partner ecosystem, presentation methods, and the competitive landscape. - The source describes a supportive environment with career growth and work-life balance.