Solution Engineer

Role overview

Partner with sales teams to help prospective customers assess how a digital content platform can support their business and technology goals. The work spans technical discovery, tailored demonstrations, solution design, proofs of concept, and coordination with teams involved in implementation.

Responsibilities

- Explore customers’ near- and long-term digital goals, current systems, and challenges. - Present technical and business concepts clearly to both technical and non-technical audiences. - Design and deliver customized product demonstrations and proofs of concept to validate potential solutions. - Assess project requirements and identify technical or business risks. - Contribute to responses for information requests, proposals, and security questionnaires, coordinating with relevant teams. - Share customer feedback with product, marketing, and sales teams, and work with implementation and customer success colleagues on handoffs.

Requirements

- Strong presentation skills and an interest in developing as a solution engineering professional. - Understanding of REST APIs and microservice architecture. - Ability to travel up to 25%.

Nice to have

- Three or more years of solution engineering experience in SaaS, or related experience supporting marketing teams. - Experience with content management platforms or similar products. - Familiarity with web technologies, cloud services, performance measurement, and security. - Understanding of digital experiences delivered across websites, email, and mobile apps.

Benefits and work setup

The role includes onboarding in the product, APIs, SDKs, command-line tools, and partner ecosystem, as well as training in enterprise presentations and the content management market. Compensation is listed as $113,300–$151,550 base annually, with a higher range of $124,670–$166,810 in select San Francisco and New York City metro locations. Onsite customer travel may be needed.