Remote job
Team Lead Customer Success - Southern Europe
Job details
About this role
Role overview
Lead and develop a customer success team serving enterprise customers across Southern Europe, with particular focus on France and Spain. The team helps customers launch and improve digital search and product discovery experiences; your work will connect technical delivery and performance data to business outcomes such as revenue, conversion, and customer experience.
Responsibilities
- Coach and develop Customer Success Managers, setting the team up to support customers across the region. - Guide customers through successful launches and help them continue to realize measurable value. - Build trusted relationships across customer organizations, from engineering, data, and product teams to senior commerce and technology leaders. - Explain product capabilities and performance in terms of business goals and operational impact. - Establish and refine repeatable processes and practices as the team grows. - Handle complex escalations and step in directly when a customer needs hands-on support.
Requirements
- Fluency in French; additional languages are welcome. - At least three years of team leadership experience, including responsibility for at least three direct reports. - Five or more years managing enterprise customer relationships in customer success, account management, solutions consulting, or a similar role. - Experience engaging both technical stakeholders and senior business leaders, including VP and C-level audiences. - Confidence leading strategic customer reviews and influencing stakeholders without direct authority. - Strong problem-solving skills, curiosity, and the ability to learn in a fast-moving technical environment. - Based in EMEA, ideally in Southern Europe.
Nice to have
Experience in ecommerce, digital commerce, search, or product discovery is valued.
Benefits and work setup
The team works fully remotely. Benefits listed include stock options, a home-office stipend, a laptop, annual professional development funding, and parental leave for eligible employees.