Software Training Consultant II

Role overview Design and deliver technical education for software products, with a focus on cybersecurity and business continuity and disaster recovery (BCDR). You’ll work with cross-functional teams to keep learning materials current and help customers and partners understand and adopt the solutions. The role spans content development, live instruction, webinars, and support for training operations.

Responsibilities - Plan training team operations and develop processes or standards that support functional goals. - Create and update instructional content, technical documentation, and learning materials. - Serve as a subject matter resource for cybersecurity and BCDR training. - Deliver workshops, user group sessions, event presentations, and interactive webinars for internal and external audiences. - Maintain training content and use learning tools to support product adoption. - Resolve or coordinate complex training and documentation problems, consulting on projects when needed.

Requirements - Strong knowledge of cybersecurity concepts, solutions, and industry practices. - Experience delivering technical training, developing instructional content, or educating customers and partners about technology. - Strong presentation, facilitation, writing, and verbal communication skills. - Ability to explain and synthesize technical information for technical and non-technical audiences. - Analytical problem-solving skills and the ability to manage projects independently with limited supervision. - Adaptability, sound judgment, and the ability to work constructively across multiple priorities.

Nice to have - A bachelor’s degree in a related field or equivalent business experience. - Seven or more years of relevant experience. - Experience with BCDR, information security, managed security services, or the managed service provider industry.

Benefits and work setup Onsite, hybrid, or remote arrangements depend on location. Travel is estimated at about two to three weeks per year for partner events, workshops, conferences, or company meetings.