Professional Services Consultant

Role overview Lead standard to moderately complex software implementation projects for client organizations, taking responsibility for delivery from discovery through training and handoff. The consultant combines platform configuration expertise with process analysis and client guidance, while coordinating stakeholders, managing delivery risks, and helping improve shared implementation practices.

Responsibilities - Own implementation projects or workstreams, keeping scope, schedule, and quality on track. - Act as the primary consultant for mid-sized engagements and guide client stakeholders through decisions and outcomes. - Configure, troubleshoot, and optimize platform solutions to address technical and business needs. - Lead discovery, solution design, status, and training meetings; maintain project plans and documentation. - Analyze workflows and recommend process improvements, automation, and practical best practices. - Track risks, dependencies, and scope changes, coordinate with internal teams, and contribute reusable delivery materials while mentoring junior consultants.

Requirements - Four or more years of relevant experience; a related degree or equivalent business experience is recommended. - Ability to independently manage implementation work, balancing scope, timelines, quality, and stakeholder expectations. - Strong technical expertise in the relevant business software platform, including configuration and troubleshooting. - Consultative problem-solving skills and the ability to turn complex requirements into structured solutions. - Effective communication, meeting facilitation, organization, and stakeholder management skills. - Ownership, adaptability, and the ability to manage multiple workstreams with limited oversight.

Benefits and work setup Work may be onsite, hybrid, or remote depending on location. Travel of up to 10% may be required. The role may also support pre-sales scoping as a technical adviser.