Partner Success Manager I

Role overview Build strategic relationships with selected business partners and help their leaders get greater value from the technology they use. You’ll coordinate with internal teams to improve adoption, support partner goals, address risks, and strengthen renewal and growth opportunities through regular business reviews.

Responsibilities - Research partner accounts, analyze usage and health indicators, and document findings in internal systems. - Develop relationships with executives and other stakeholders across partner organizations. - Turn adoption, maturity, renewal, and growth signals into practical success plans. - Identify obstacles to partner goals and coordinate mitigation or issue resolution with internal teams. - Recommend solutions aligned with established playbooks and escalate complex cases to senior colleagues. - Lead quarterly business reviews to assess outcomes, identify opportunities, and maintain strategic alignment.

Requirements - At least one year of relevant experience and familiarity with customer success fundamentals. - Bachelor’s degree in a related field or equivalent business experience. - Strong communication, organization, and analytical skills, with the ability to explain business and technology concepts clearly. - Ability to facilitate meetings with partner executives and connect technology or process changes to partner use cases. - Understanding of SaaS business models, subscriptions, cloud service delivery, scalability, security, and customer relationships. - Adaptability across changing priorities and tight deadlines.

Nice to have - Familiarity with the platform’s products, features, and common use cases.

Benefits and work setup - Hybrid or remote work, depending on location. - Travel may be required, estimated at 0–10%.