Customer Success Manager Partners m/f/d

Role overview Support the organizations that implement and provide day-to-day assistance for a business software product. You will guide new partners from initial onboarding through their first customer deployment, then serve as a continuing contact for product questions, training, and feedback. This is a full-time, permanent, remote role based in Germany.

Responsibilities - Set up new partners with portal access, a test environment, and their first customer implementation. - Deliver partner training, including sessions on setup, add-ins, and product features. - Provide ongoing technical and organizational support to an assigned group of partners. - Gather partner feedback and relay it to product and engineering stakeholders. - Create and update partner guides and help articles.

Requirements - Experience in customer success, partner or account management, or IT support. - Understanding of IT in small and mid-sized businesses; Microsoft 365 and email experience are useful. - Clear, confident communication by phone and in training sessions. - Organized, self-directed approach suited to remote work. - Very good German and good English.

Benefits and work setup - Permanent employment and 30 days of annual leave. - Remote-first work with flexible hours. - Annual health budget and a home-office food and drink budget. - Choice of work hardware and a training budget. - Several team offsites each year, with direct access to leadership and input into the partner program.