Technical Account Manager (Spanish/English Speaker)

Role overview

Serve as a strategic technical partner to enterprise customers, helping them improve cyber resilience and achieve practical outcomes from their data protection solutions. You’ll guide the relationship after the sale, coordinate expertise across internal teams, and support retention and account growth. The position is remote from within the hiring country, with customer travel and in-person meetings as needed.

Responsibilities

- Build trusted relationships with customer stakeholders and act as their primary point of contact. - Develop structured success plans that connect customer goals with technical solutions and measurable value. - Review progress and changing needs with customers, then recommend ways to strengthen their security and recovery posture. - Advise on architecture, infrastructure, and adoption, leading technical discussions for complex environments. - Advocate for customer needs internally and coordinate the right teams to resolve issues and improve the experience. - Support renewals, reduce churn, and identify opportunities to expand customer value; travel for on-site engagements when required.

Requirements

- Professional written and spoken fluency in both Spanish and English. - Strong customer relationship and communication skills, with experience advising enterprise stakeholders. - Technical understanding across areas such as operating systems, networking, storage, backup, virtualization, business continuity, or disaster recovery. - Ability to connect business outcomes with technical recommendations and coordinate across customer and internal teams. - Comfort adapting priorities as customer and business needs change.

Nice to have

- Scripting or UNIX experience; familiarity with cloud, virtualization, security, or relevant backup and storage certifications. - Experience in customer success or account management, including work that supports retention and account growth.

Benefits and work setup

- Remote work from within the country of employment, with travel for customer meetings and events. - Professional development, product training, and career pathing; employee stock purchase plan and performance-based earning opportunities.