Technical Account Manager (English/German Speaker)

Role overview

Own the post-sale relationship for enterprise customers, helping them get measurable value from cyber resilience products and services. You’ll act as a trusted technical adviser and customer advocate, connecting business goals with practical solutions while supporting retention and growth.

Responsibilities

- Build relationships with customer stakeholders and serve as their main point of contact. - Create structured success plans, review progress, and offer guidance to improve customers’ security posture. - Advise on cyber resilience strategy, architecture, infrastructure, and integration for complex environments. - Coordinate internally to address customer needs, communicate feedback, and improve the customer experience. - Support renewals and account expansion by demonstrating product value and aligning solutions with customer outcomes. - Travel within the assigned region for customer meetings and periodic dedicated assignments.

Requirements

- Professional English and German communication skills, at C1 level, spoken and written. - Broad IT experience across hardware, networking, operating systems, storage, backup, business continuity, and disaster recovery. - Familiarity with enterprise applications, virtualization, clustering, and storage area network design. - Ability to advise customers on technical challenges and collaborate with internal stakeholders. - Strong relationship-building, critical thinking, prioritization, and adaptability.

Nice to have

- Experience with UNIX and scripting. - Cloud, virtualization, security, or relevant product certifications.

Benefits and work setup

Remote work from within the country of employment, with offsite customer and partner meetings as needed. The role includes professional development, product training, career development, an employee stock purchase plan, and performance-based earning opportunities.