Manager, Professional Services Federal

Role overview

Lead professional services for government customers, guiding delivery teams and improving the customer journey from initial scoping through implementation and follow-up. The role combines people leadership, project oversight, operational improvement, and partnership with sales and finance to support customer outcomes, service quality, and sustainable account growth.

Responsibilities

- Manage service delivery resources, including engagement managers and solution architects; monitor milestones, utilization, project performance, and revenue. - Oversee project scoping, effort estimates, plans, status reporting, resource forecasts, time tracking, and progress toward customer value. - Advise delivery teams and customers on milestones, issue resolution, change management, and implementation risks. - Build consultative relationships with customer leaders, assess business needs, and recommend solutions and high-level delivery plans. - Partner with sales and finance on strategic deals, renewals, expansions, service positioning, and pricing or packaging decisions. - Improve the end-to-end customer journey through feedback, post-project reviews, delivery frameworks, playbooks, and more consistent onboarding, review, value, and renewal practices. - Coach and develop service team members, promote accountability, and address customer engagements at risk with cross-functional remediation plans.

Requirements

- Leadership experience managing professional services or implementation teams and complex customer engagements. - Ability to guide project scoping and delivery while maintaining visibility into milestones, resources, risks, and customer outcomes. - Strength in customer-facing communication, relationship building, and advising on service solutions. - Commercial judgment to support sales opportunities, renewals, expansion, utilization, and service economics. - Ability to identify operational gaps and turn them into practical processes, playbooks, and improvements. - Familiarity with government customer needs and service delivery environments.

Benefits and work setup

- Published base salary range: $128,000–$160,000 per year, with eligibility for additional commission-based compensation. Offers may vary by experience, skills, and location. - Additional rewards may include bonus potential, equity for eligible roles, a monthly flexible spending stipend, retirement plans, health coverage, and time off.