Lead Forward Deployed Automation Strategist

Role overview

Lead client-facing work to design and improve automated prior authorization decision programs for healthcare organizations using a platform-as-a-service model. This role connects client goals and healthcare workflows with technical implementation, analytics, and product improvements, with responsibility for demonstrating measurable value throughout the customer lifecycle.

Responsibilities

- Advise clients on how to design decision automation programs that make effective use of the platform. - Turn complex client needs into clear technical blueprints for implementation teams. - Work with product, design, development, and engineering colleagues to scope new features and improve existing capabilities. - Build roadmaps for improving automation performance and client outcomes over time. - Analyze authorization data and maintain reports or dashboards that help internal and client stakeholders assess performance. - Track client KPIs and support successful automation from implementation through ongoing use. - Identify ways to make consulting methods more scalable and efficient.

Requirements

- At least eight years in client-facing work, with a record of building relationships and improving engagement, value, and satisfaction. - Understanding of healthcare systems, medical terminology, clinical workflows, and applicable regulations. - Sound judgment when handling ethical questions in healthcare data analysis and management. - Advanced Excel and presentation skills, plus experience with business intelligence dashboards and SQL-based analysis. - Ability to develop deep product knowledge and use it to guide clients through strategic challenges. - Experience working across functions to define KPIs and shape product improvements. - Bachelor’s degree and a strong interest in improving the U.S. healthcare system.

Benefits and work setup

- Fully remote, with approximately 5% travel. - Annual salary range of $115,000–$138,000, with health coverage, a retirement plan with employer match, and bonus included in the stated total package. - Medical, dental, vision, life, and disability insurance; employee assistance, flexible spending, and health savings accounts. - Flexible time off, company holidays, up to 14 weeks of paid parental leave, and pet insurance.