Member Outreach Specialist

Role overview Support prospective and enrolled egg donors as they consider and move through an egg-freezing and donation program. This member-facing role combines education, informed-consent conversations, responsive support, and onboarding tasks. You’ll help people understand their options and make informed choices, while coordinating with colleagues to keep the member experience clear and consistent.

Responsibilities - Lead scheduled video calls to explain the program, answer questions, and support informed consent. - Confirm logistical eligibility and follow up with relevant information or resources. - Record updates and important details in member profiles. - Respond to member and prospective-member enquiries by email, phone, and the inbound support line. - Help with scheduling, donor profile creation and review, and other onboarding activities. - Coordinate with colleagues to improve the application process and provide consistent support to donors and intended parents.

Requirements - Two to three years of experience in a client-facing role, such as education, sales, patient navigation, or member support. - Strong communication skills over video, phone, and email, including comfort discussing sensitive topics with empathy and professionalism. - Able to work independently and as part of a team, with attention to detail and a practical, solutions-focused approach. - Comfortable learning customer-support and operations tools; proficiency with Google Workspace is expected. - Interest in reproductive health and family-building, and ability to learn about egg donation and related program steps.

Nice to have - Healthcare experience or familiarity with egg-donor software. - Availability in the Eastern time zone is preferred, but not required.

Benefits and work setup - Fully remote team with regular communication and autonomy in day-to-day work. - Starting salary listed as $65,000.