Member Advocate (Manager Level)

Role overview Manage a portfolio of egg-donor cases from matching through retrieval, serving as each member’s steady point of contact throughout the process. You’ll coordinate across members, fertility clinics, and other partners, keep timelines and records on track, and help strengthen the procedures that support reliable case management as the service grows.

Responsibilities - Guide members through each stage of egg freezing and donation by video, phone, text, and email. - Manage multiple active cases, explain next steps, track timelines, and resolve or escalate issues promptly. - Coordinate with medical providers on screenings, travel, funding arrangements, and retrieval scheduling. - Maintain accurate case and match records in the CRM. - Improve case-management procedures and operational practices as needs arise. - Work in line with applicable industry guidance for egg donation and fertility care.

Requirements - At least five years of case-management or coordination experience, including managing multiple cases at once. - Strong relationship-building and communication skills, with the ability to explain complex processes clearly. - Empathy, patience, attention to detail, and sound judgement when supporting people through sensitive decisions. - A proactive problem-solver who can keep work moving in a fast-paced setting and look for more efficient ways to operate. - Proficiency with Google Workspace and CRM tools, plus confidence learning new software. - Interest in fertility care and willingness to learn about egg freezing and donation.

Nice to have - Experience in healthcare or working with fertility clinics and providers.

Benefits and work setup - Fully remote work with a distributed team and regular communication. - Starting salary listed as $75,000.