Remote job
Customer Support & Onboarding Specialist - Accounting
Job details
About this role
Role overview
Guide hospitality customers through setup of accounting features, from configuring property finance workflows to connecting accounting software or enterprise resource planning systems. This customer-facing role combines hands-on hotel accounting knowledge, software configuration, integration troubleshooting, and clear communication with customers and internal teams.
Responsibilities
- Lead onboarding for financial features, including chart of accounts mapping, tax settings, revenue recognition, and reconciliation workflows. - Learn how each property handles processes such as night audits, folios, receivables, and month-end close, then translate those needs into a suitable system configuration. - Help connect the property platform to accounting tools and ERPs through native integrations or partner solutions. - Investigate discrepancies, synchronization failures, and setup questions, guiding customers toward practical resolutions. - Create onboarding materials, how-to documentation, and recommended practices for hospitality accounting workflows. - Share recurring customer feedback with product and engineering teams and advise internal colleagues on hotel bookkeeping and accounting.
Requirements
- At least five years of hands-on hotel accounting experience; general accounting experience outside hospitality is not a substitute. - Practical command of accounting fundamentals, including general ledger, accounts receivable and payable, revenue recognition, reconciliations, and financial reporting. - Experience with property-management-system to accounting integrations and familiarity with Carmen Accounting. - Comfort working in SaaS platforms and learning new software tools. - Strong customer communication skills, including the ability to explain accounting workflows clearly to people with varying technical backgrounds. - Ability to understand customer processes and translate them into accurate software configuration.
Benefits and work setup
- Remote-first work arrangement. - Paid time off in line with local requirements, fully paid parental leave, and a home-office stipend based on country of residence. - Professional development courses and opportunities for upskilling, manager training, and knowledge sharing.