Remote job
Customer Growth Manager
Job details
About this role
Role overview Grow revenue within an existing customer portfolio by identifying and closing opportunities to expand software adoption. The role combines outbound account development with product-led opportunities, using an understanding of each customer’s goals to recommend relevant products or features. Success is measured against ambitious sales and revenue targets, with an emphasis on well-qualified deals that implement smoothly.
Responsibilities - Build and manage a pipeline of expansion opportunities and meet or exceed assigned revenue targets. - Develop relationships with customer stakeholders and decision-makers through regular, proactive communication. - Analyze accounts to uncover opportunities for cross-selling and upselling. - Understand customer needs and present suitable products or features through tailored proposals, presentations, and demonstrations. - Coordinate with onboarding and product teams to support successful implementation of expanded purchases. - Track hospitality industry developments and competitor activity to spot relevant opportunities.
Requirements - Demonstrated sales success, ideally in account expansion, upselling, or cross-selling. - Strong relationship-building, communication, and negotiation skills. - Ability to understand customer needs, solve problems, and explain technical offerings to nontechnical audiences. - Self-motivated and focused on achieving measurable goals. - Familiarity with hospitality operations or education in the field, and a solid understanding of hospitality industry challenges. - Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, and generative AI tools; willingness to travel as needed.
Nice to have - Experience selling technology to hotels or other hospitality businesses.
Benefits and work setup The team is remote-first. Listed benefits include paid time off according to local requirements, fully paid parental leave, a home office stipend based on country of residence, and professional development and training opportunities.