Professional Services Consultant (ICE) 12 Month FTC

Role overview Implement and support clinical requesting and order communication software for healthcare customers. You will translate customer workflows into configured solutions, guide implementation activities, and help ensure connected systems work together. This is a 12-month fixed-term role involving direct customer engagement and project delivery.

Responsibilities - Gather, document, and validate customer requirements and clinical workflows. - Configure, test, and implement the solution, supporting software testing and user acceptance testing. - Lead or facilitate workshops, solution reviews, training, and go-live activities. - Assist with integrations and interoperability between clinical systems. - Contribute customer feedback and implementation lessons to product and process improvements. - Support project planning, reporting, and stakeholder coordination.

Requirements - Experience in healthcare technology, clinical software, healthcare systems, or a health service environment. - Experience implementing, configuring, supporting, or consulting on software applications. - Ability to gather business requirements and turn them into functional solutions. - Understanding of healthcare workflows and experience supporting testing, deployment, or implementation. - Familiarity with interoperability or messaging standards such as HL7, FHIR, or XML. - Customer-facing delivery experience, including workshops, training, or process reviews. - Working knowledge of AI concepts and demonstrated use of AI tools in a professional setting.

Nice to have - Experience with electronic requesting or order communications, GP systems, electronic patient records, patient administration systems, or healthcare interfaces. - Healthcare software supplier, consultancy, or health service experience; moderate project management experience; a degree or equivalent experience. - Full UK driving licence and willingness to travel.

Benefits and work setup The role is advertised as remote. First-day attendance at an office is required for onboarding.