Support Specialist - Finance

Role overview Help customers use finance features in a veterinary practice management system. As a finance support specialist, you’ll handle questions about invoicing, payments, tax settings, reporting, and accounting connections, while building trusted relationships and taking complex cases through to resolution. The stated working hours are 9:00–17:00 UK time.

Responsibilities - Serve as a primary customer contact and provide timely support that meets service targets and supports customer satisfaction. - Resolve finance-related questions and help customers configure invoicing, payments, VAT or tax settings, and financial reports. - Support customers with accounting integrations and escalate or investigate complex cases through resolution. - Work with colleagues to improve support practices and share effective ways of handling recurring issues. - Coordinate with teams across sales, marketing, implementation, and product development when needed to improve customer service. - Work toward individual support objectives and quantitative targets.

Requirements - Background in finance, accounting, or payments through education or work experience. - Strong customer communication and relationship-building skills. - Ability to manage support cases independently while collaborating with colleagues and other teams. - Focus on efficient case handling, service targets, and customer satisfaction.

Nice to have - Experience in a fast-growing global SaaS company.

Benefits and work setup - Remote-first work environment. - Professional learning and growth opportunities, plus the tools needed for the role. - Competitive compensation and benefits, and opportunities to connect with colleagues through company events.