Professional Services Consultant - Managed Services

Role overview

Provide technical, post-launch support for laboratory information systems, helping customers keep their environments reliable and improve how they work. The role combines customer consulting with hands-on configuration, database investigation, and ongoing software lifecycle support.

Responsibilities

- Troubleshoot application workflows, database behavior, and system interfaces using PL/SQL, reporting tools, and system analysis. - Configure and improve laboratory information management system (LIMS) workflows. - Investigate recurring issues, identify root causes, and put sustainable fixes in place. - Support enhancements, upgrades, testing, validation, user acceptance testing, and change management. - Document technical guidance and train customer administrators and end users. - Use AI-enabled tools to support analysis and improve customer outcomes.

Requirements

- At least three years supporting or administering LIMS in clinical, environmental, pharmaceutical, or toxicology laboratories. - A bachelor’s degree in life sciences, computer science, information systems, health informatics, or a related field. - Strong PL/SQL and database troubleshooting skills, plus experience supporting the software lifecycle. - Experience with testing, validation, user acceptance testing, or change management. - Strong analytical, problem-solving, and communication skills.

Nice to have

- Experience with a LIMS platform and reporting or analytics tools such as Crystal Reports, Power BI, Tableau, or SSRS. - Familiarity with AI-enabled tools, programming languages such as Python, Java, JavaScript, or C#, and regulated laboratory standards such as GxP, CLIA, CAP, or ISO 17025. - Background in managed services, application support, technical consulting, or customer success.

Benefits and work setup

- The role combines remote work with customer-site engagement; travel may be required, with the description citing up to 25% in one section and 25–50% in another. - Full-time benefits listed include health and wellness coverage, a 401(k) plan, stock incentives, paid time off, parental leave, and tuition assistance. - The stated U.S. annual base pay range is $75,000–$101,000, depending on location, qualifications, and experience. - New hires are expected to attend an office on their first day for onboarding.