Senior IT Systems Administrator

Role overview Provide hands-on IT operations and high-touch technical support for an office-based workforce and remote colleagues. The work spans Mac device management, office networking, meeting room technology, security systems, and continuity planning, with frequent in-person requests and live support for meetings and events.

Responsibilities - Troubleshoot software, hardware, and network issues for employees, executives, visitors, and traveling teams; manage service tickets through resolution. - Deploy and maintain MacBooks and peripherals using mobile device management tools, and support common workplace applications and identity systems. - Maintain office networking equipment, including firewalls, switches, VLANs, and routers. - Support conference room and event audio-visual equipment, including live troubleshooting during presentations and occasional evening events. - Maintain office access and monitoring systems, and work with cybersecurity colleagues on access, vulnerabilities, and incident response. - Document support procedures and escalation paths; participate in disaster recovery exercises and help verify backups, redundancy, and restoration readiness.

Requirements - Availability to work onsite in New York City, Monday through Friday, with occasional after-hours event support. - At least 3 years administering macOS devices and peripherals, mobile device management, workplace SaaS and IT systems, and network troubleshooting. - At least 3 years in customer-facing technical support, including high-touch support for executives or senior staff. - Experience with a service ticketing platform and with office networking equipment such as managed switches, firewalls, VLANs, and routers. - Experience supporting conference room systems and audio-visual installations. - Experience with business continuity and disaster recovery, and collaborating with security teams on access controls, monitoring, and incident response. - Familiarity with AI tools for troubleshooting and routine technical work.

Nice to have - Linux or Windows Server administration; scripting or programming in Go, Python, or shell; Terraform or Ansible; or live audio-visual support for large events.

Benefits and work setup - Full-time, onsite role within a global IT team that provides remote support across the workforce. Published base pay range: $112,500–$134,167.