Finance Rep II - Customer Service

Role overview Manage billing and financial support for patient accounts, helping ensure charges are accurate, claims are submitted correctly, and payments are handled on time. The work combines account research, patient and payer communication, system updates, and coordination with clinical and administrative teams.

Responsibilities - Prepare patient charges, invoices, and insurance claim forms; review submissions and follow up on correspondence. - Check payer contracts and account details to support accurate billing and identify sources of payment. - Explain coverage and financial options to patients and families, and help determine eligibility for public assistance or other funding. - Process, post, and reconcile payments; maintain timely and accurate accounts receivable and collection information. - Update billing systems, payer and provider records, and charge information; support quality reporting and utilization review. - Coordinate account and admission information across departments, and assist with training colleagues on specialized tasks.

Requirements - High school diploma or equivalent. - At least two years of experience in a related field. - Ability to handle detailed billing, payment, and account information accurately. - Strong communication and coordination skills for working with patients, payers, and internal teams.

Benefits and work setup - Full-time, 40 hours per week, regular day-shift role based remotely in the United States. - Expected starting pay is $18.66–$22.89 per hour; starting pay may vary with experience, skills, and other factors. Additional pay and benefits may apply.