Director, Product Strategy & Engagement

Role overview Shape digital product and customer engagement strategy across a portfolio, connecting what teams build with how customers experience it across channels. The director translates business priorities and customer insights into roadmaps and delivery plans, balancing strategic direction with measurable execution in a complex organization.

Responsibilities - Develop product and engagement strategies, roadmaps, and plans aligned with business and digital priorities. - Lead communication strategists in designing connected customer engagement across relevant channels and experiences. - Set portfolio priorities and trade-offs using customer outcomes, business impact, data, feasibility, and speed to value. - Partner across business, product, engineering, design, platform, analytics, and operations to move initiatives from strategy into delivery. - Use customer, product, market, and channel insights to guide decisions; apply test-and-learn practices to validate and scale effective solutions. - Promote practical use of AI, automation, and emerging capabilities, while leading and developing product leaders, product owners, and communication strategists.

Requirements - Demonstrated leadership in digital product, customer experience, or engagement strategy, ideally in healthcare or another complex customer-focused setting. - Experience with web, mobile, communications, and integrated omnichannel experiences. - Ability to turn business strategy and customer needs into roadmaps, engagement plans, and measurable outcomes. - Strong strategic judgment and ability to drive execution, influence senior stakeholders, and build cross-functional alignment. - Experience using customer, product, or engagement data to set priorities and improve results. - Ability to apply AI, emerging technologies, or evolving digital capabilities to customer experience improvement.

Benefits and work setup - Annual salary range of $161,900–$269,800, with eligibility for an annual bonus and long-term incentive plan. Benefits include medical, vision, dental, wellbeing programs, 401(k), paid life insurance, tuition reimbursement, paid time off, holidays, and leave.