Customer Success Manager, Enterprise - Central

Role overview Serve as the primary post-sale contact for enterprise customers adopting secure, production-ready open source software. Guide customers through technical onboarding, implementation, and continued adoption, helping them achieve value while coordinating support across internal teams. The role combines relationship management, technical product guidance, issue coordination, and renewal support.

Responsibilities - Lead onboarding by understanding customer goals and constraints and coordinating a practical implementation plan. - Build trusted relationships with customer stakeholders, from technical practitioners to senior security leaders. - Represent customer needs internally and coordinate with solution architecture, support, product, engineering, and sales teams. - Help resolve customer issues by working with technical support and customer engineering teams. - Build hands-on product knowledge and advise customers on features, best practices, and security principles. - Partner with sales on renewals and expansion opportunities while identifying and addressing churn risks.

Requirements - At least three years in customer-facing roles serving small or mid-sized businesses and working with both technical and business stakeholders; relevant fields include customer success, professional services, technical account management, sales, solutions engineering, or technical support. - Knowledge of at least one relevant area, such as software supply chain security, DevSecOps, application security, containers, vulnerability management, compliance, or the software development lifecycle. - Ability to independently manage a customer portfolio, make sound decisions, handle escalations, and influence internal teams toward customer outcomes. - Adaptability and initiative to establish processes in a developing team and respond to changing customer needs. - Strong prioritization, interpersonal skills, and emotional intelligence, with a commitment to ongoing professional development.

Nice to have - Early-stage startup experience, interest in cybersecurity, or hands-on experience with cloud platforms, Linux, containers, or related security practices.

Benefits and work setup - Remote-first work with team meetups, twice-yearly destination gatherings, and a monthly coworking, phone, and internet stipend. - Stock options, health, dental, and vision premiums covered for employees and dependents, and flexible time off. - Paid parental leave of 18 weeks for birthing parents and 12 weeks for non-birthing parents. - Base salary up to $125,000 plus bonus.