Sr. Systems Administrator

Role overview

This senior systems administration role plans, develops, maintains, and supports IT systems and operations across an organization serving regulated industries with digital training, assessments, and learner data. The position combines hands-on infrastructure work with documentation, training, and mentoring responsibilities for peers and broader team members.

Responsibilities

- Participate in metrics gathering, monitoring, and on-call rotations using tools such as Application Insights, Grafana, and OpsGenie. - Ensure workstation and server data integrity through evaluation, implementation, and management of appropriate software and hardware solutions. - Conduct routine hardware and software audits of workstations and servers to verify compliance with established standards and configuration guidelines. - Perform system patching, vulnerability remediation, backups, security, and disaster recovery for essential systems and client processes. - Develop and maintain scripted automation, such as Azure Automation Runbooks, to streamline recurring operational tasks. - Manage tickets, service requests, and CMDB records within the ITSM platform and administer endpoint management tooling for device provisioning and compliance.

Requirements

- 3+ years of experience operating Azure and AWS public clouds. - Proficiency in Linux and Windows server administration and networking. - Proficiency in scripting with BASH, Python, or PowerShell and experience building automation such as Azure Automation Runbooks. - Experience with ITSM/ticketing platforms such as HaloITSM or ServiceNow for managing incidents, service requests, changes, and the CMDB. - Experience with endpoint management solutions such as Microsoft Intune and Autopilot for device provisioning, configuration, and compliance. - Knowledge of Microsoft Entra ID, including Conditional Access policies, access governance, entitlement management, and Privileged Identity Management. - Strong organizational and communication skills with the ability to translate technical concepts for non-technical stakeholders and a desire to mentor less experienced team members.

Benefits and work setup

- On-site or hybrid expectations noted in the source material, including occasional travel to an Orlando office for hardware support and the ability to lift 15 pounds at times.