ServiceNow Solution Architect - AI

Role overview A ServiceNow and AI solution architect is needed to own the application architecture for an enterprise AI-enabled workflow product, including scoped application design, workspace and user experience patterns, workflow automation, agentic AI design, and platform governance. The role ensures the solution is architected as a scalable, secure, and governed ServiceNow environment that supports AI agent deployment and regulated workflow automation. It blends deep ServiceNow platform expertise with hands-on AI integration, ideally within insurance or similarly regulated industries.

Responsibilities - Define the application architecture and determine how the product fits within each customer's ServiceNow environment. - Design scoped application, workspace, workflow, integration, and agentic AI patterns. - Define how agents, workflows, user experiences, business rules, integrations, and human approvals interact. - Establish technical standards for configuration, extension, governance, and platform guardrails. - Validate AI behavior, escalation logic, guardrails, acceptance criteria, and operational monitoring requirements. - Partner with customer technical teams to confirm environment readiness, connectivity, identity and access considerations, and deployment approach, while remaining actively involved throughout implementation to protect architecture integrity.

Requirements - Strong ServiceNow platform architecture skills, including App Engine, scoped applications, UI Builder, Workspaces, Flow Designer, and IntegrationHub. - Proficiency with REST and API architecture and ServiceNow integration patterns. - Hands-on knowledge of ServiceNow AI capabilities, including Now Assist, AI Agent Studio, agent orchestration, and AI-enabled workflow design, plus human-in-the-loop workflow design. - Understanding of AI governance, guardrails, testing, validation, responsible AI controls, and operational monitoring. - Experience designing security and access controls within ServiceNow, along with customer environment connectivity and deployment readiness. - Insurance or other regulated-industry workflow experience is preferred.

Nice to have - Hands-on implementation experience with Now Assist, AI Agent Studio, or related ServiceNow AI capabilities. - Experience designing ServiceNow solutions for insurance, financial services, risk, compliance, or similarly regulated environments. - Familiarity with insurance core-system integration concepts such as policy administration, claims, broker or customer platforms, document systems, and supporting data flows. - Background defining platform governance, technical standards, and scalable implementation patterns for enterprise ServiceNow programs.

Benefits and work setup - Equal opportunity workplace with a stated commitment to diversity, inclusion, and accessible accommodations for candidates who need them.