Remote job
Product Owner - Business Operations
Job details
About this role
Role overview
Own the product direction for enhancements to contact center platforms, translating operational needs into clear, prioritized work for business and technology teams. The role spans discovery through production: gathering feedback, shaping requirements, guiding delivery, and checking that completed features support the intended product vision.
Responsibilities
- Gather needs and feedback from operations and other stakeholders, and turn them into product requirements. - Maintain and prioritize the product backlog; write user stories and acceptance criteria that clarify expected outcomes. - Coordinate day-to-day goals, schedules, estimates, sprint plans, and release plans with delivery teams. - Partner with technical teams to develop modular, reusable solutions and represent the needs of business users. - Simulate and test process or system changes, review usability, and approve features against product objectives. - Communicate decisions and delivery changes to business and technical partners, while surfacing risks early.
Requirements
- Bachelor’s degree in business administration, information technology, or a related field, or equivalent experience. - At least five years of experience in product ownership, product management, project management, or business analysis. - Knowledge of the relevant product domain, industry trends, and information technology. - Ability to work across business and technical groups, clarify user needs, and define actionable requirements.
Nice to have
- Product Owner, Scrum Master, or Agile Coach experience. - Hands-on CRM and contact center telephony experience, including requirements definition, configuration changes, and validation. Relevant platforms include Pega, Salesforce, and similar CRM products. - Experience with Amazon Connect on AWS.
Benefits and work setup
- Work arrangements may be remote, hybrid, field-based, or office-based, depending on the position and circumstances. - Benefits include health insurance, retirement and stock purchase plans, tuition reimbursement, paid time off, and holidays; eligibility may vary.