Product Experience Design Lead

Role overview Lead product experience strategy and design quality across an assigned portfolio, helping teams turn complex customer and business challenges into useful, measurable outcomes. This individual contributor partners with product, engineering, and business leaders to shape roadmaps, guide discovery, and resolve ambiguity before solutions are chosen. The role influences direction through expertise, facilitation, and clear communication rather than people management.

Responsibilities - Advise portfolio leaders on experience strategy, roadmap priorities, customer outcomes, and investment decisions. - Lead discovery to understand user needs, workflow friction, operational constraints, and strategic opportunities. - Synthesize research, data, and business context into design recommendations and product decisions. - Guide cross-functional teams through ambiguous problems while balancing user needs with technical, operational, and business constraints. - Identify experience gaps, design debt, and customer friction, and recommend ways to improve quality across workstreams. - Facilitate workshops and communicate how experience decisions affect customer and business outcomes; contribute to shared design standards and support peer development.

Requirements - Eight or more years designing digital products, services, or enterprise experiences preferred. - Demonstrated success leading complex product initiatives across cross-functional teams. - Expertise in human-centered design, product strategy, interaction design, information architecture, and customer-centered decisions. - Ability to connect user needs, business goals, technical constraints, and operational realities into cohesive solutions. - Strong written, visual, and verbal communication, facilitation, and executive influence skills. - Experience measuring and explaining the impact of design choices and customer experience improvements.

Nice to have - Experience with healthcare, logistics, supply chain, or enterprise software products; embedded product teams or strategic consulting engagements. - Familiarity with design systems, accessibility standards, governance frameworks, or AI-enabled products and workflows. - Advanced skills in journey mapping, service design, research synthesis, and facilitation.

Benefits and work setup Benefits include medical, dental, and vision coverage; paid time off; retirement savings; health and flexible spending accounts; disability coverage; paid parental leave; and work-life resources.