Senior SAP EWM Support Consultant

Role overview Own post-launch support for SAP Extended Warehouse Management (EWM) deployments, serving as the senior escalation point from initial hypercare through ongoing system sustainment. The consultant leads support delivery for assigned clients, helps stabilize operations, and guides both colleagues and users through issue resolution and system improvements.

Responsibilities - Lead hypercare after EWM implementations and manage the support workstream, including ticket priorities, service levels, and status reporting. - Investigate high-impact or cross-module issues, conduct root cause analysis, and oversee configuration changes and lasting fixes. - Coordinate with development teams on custom solutions and monitor system performance to identify and resolve bottlenecks. - Coach and mentor support consultants, and train client personnel on EWM workflows, processes, and reporting. - Improve support procedures, troubleshooting guidance, and documentation; oversee software updates and security patches. - Coordinate with client leaders, project managers, technical teams, and other stakeholders; provide onsite go-live support as needed.

Requirements - A relevant bachelor’s degree and 5–7 years of experience, including hands-on EWM configuration and troubleshooting, or 7–10 years of relevant experience without a degree. - Background or education in logistics, distribution, information technology, management information systems, or a related area. - SAP EWM certification, or ability to earn it within six months of hire. - Strong knowledge of SAP logistics modules and the software development life cycle. - Proven mentoring or training ability, clear communication with technical and nontechnical audiences, and strong troubleshooting skills. - U.S. citizenship and ability to obtain and maintain an active government clearance; willing to travel to client sites, listed as 25–50%.

Nice to have Experience with multiple full-cycle EWM implementations, including embedded or decentralized EWM on S/4HANA; advanced capabilities such as Material Flow System, labor management, or yard management; ABAP debugging; or federal agency work.

Benefits and work setup The listed annual salary range is $140,000–$160,000, with the offer based on qualifications, experience, skills, and location. Benefits include medical, dental, vision, life, and long-term disability coverage, a 401(k), bonus opportunities, paid holidays, and paid time off. The role includes substantial client-site travel.