EWM Support Consultant III

Role overview

Provide hands-on support for SAP Extended Warehouse Management systems, resolving issues that affect warehouse operations and helping clients through implementation go-lives and early production support. This role owns moderately complex support work from investigation through deployment, improves system reliability, and offers informal guidance to junior consultants.

Responsibilities

- Handle high-priority support tickets and post-implementation issues, including onsite go-live and hypercare support. - Investigate root causes across EWM configuration, master data, integrations with S/4HANA or ECC, and custom objects; coordinate lasting fixes with development teams. - Configure solutions, design minor enhancements, and prepare functional specifications for developers. - Lead testing and regression checks for fixes, patches, and enhancements, confirming outcomes with business users. - Monitor performance, identify recurring problems, and recommend changes that improve operations and reduce support demand. - Document troubleshooting and resolutions, apply updates and security patches, and review junior consultants’ work.

Requirements

- A relevant bachelor’s degree and 3–5 years of experience, including SAP EWM configuration and troubleshooting; or 5–7 years of relevant experience without a degree. - Education or experience related to logistics, distribution, management information systems, or IT. - SAP EWM certification, or the ability to obtain it within six months of hire. - Strong knowledge of SAP EWM and the software development life cycle, with experience owning deliverables and resolving moderately complex issues. - Clear communication, organization, and prioritization skills; able to work independently and collaborate across teams. - Ability to obtain and maintain an active government clearance; U.S. citizenship is required.

Nice to have

- Experience with a full-lifecycle SAP EWM implementation, RF framework, Post Processing Framework, or Material Flow System. - Ability to read and debug ABAP code, or experience supporting the Department of Defense or another federal agency.

Benefits and work setup

The role includes travel to client sites, estimated at 25–50%. The listed annual salary range is $115,000–$130,000, with the actual offer dependent on qualifications, experience, skills, and location. Benefits include medical, dental, vision, life, and long-term disability coverage, a 401(k), potential bonuses, paid holidays, and paid time off.