Retail - Technology - Advisor

Role overview Support grocery retailers and store teams as they use technology to run day-to-day operations and improve business performance. This role connects retail operations with technical teams, helping deliver store systems projects, resolve issues, and make new tools and processes practical for frontline staff. It combines retailer engagement, project coordination, and operational support, with travel to stores nationwide as needed.

Responsibilities - Respond to retailer and store team questions about technology and store systems. - Build working relationships with independent retailers and company-operated stores to understand operational needs. - Help deliver projects involving point-of-sale systems, store networking, digital retail tools, and back-office platforms. - Coordinate with internal teams and external suppliers to arrange timely, effective support. - Translate store requirements into workable solutions and support technology adoption, training, and rollout. - Monitor system performance, identify opportunities to improve efficiency and compliance, and maintain user guides and operating procedures.

Requirements - Extensive management experience in grocery, convenience, FMCG, or multi-site retail operations. - Understanding of retail technology, IT, and networking, with experience using systems such as EPOS, self-service, back-office, or electronic ordering tools. - Familiarity with operational KPIs and SLAs and the ability to meet agreed service expectations. - Strong ownership, project coordination, analytical, organizational, and problem-solving skills. - Clear communication and presentation skills, including the ability to explain technical matters to people with different levels of technical knowledge. - A full, clean driving licence and flexibility to travel nationwide for store support and project work.