Implementation Project Manager- Hypercare

Role overview Manage the handoff from implementation to ongoing benefits administration for new client installations on a cloud-based HR platform. You’ll coordinate internal teams through launch, transition activities, and post-launch hypercare so that operational teams receive the knowledge and materials needed to support clients. The role focuses on delivery oversight, risk management, clear communication, and improving future implementations through feedback.

Responsibilities - Coordinate launch, transition, and post-launch support activities for new client implementations. - Maintain schedules and milestones across implementation, client services, service center, and specialist teams; keep senior leaders informed on progress and governance. - Identify project risks early, arrange mitigation, escalate when needed, and communicate realistic delivery timelines. - Lead transition kickoffs, knowledge-transfer and training sessions, status meetings, and other coordination meetings. - Ensure operational guides, requirements records, data mapping materials, call guides, FAQs, and test plans are complete and understood by receiving teams. - Monitor client health after launch and relay lessons learned to implementation and sales teams to improve discovery and delivery practices.

Requirements - Bachelor’s degree in business administration or a related field. - At least five years of project management, implementation, or client relationship experience in benefits administration. - Strong written and verbal communication with internal and external audiences, including technical and nontechnical teams. - Ability to work independently and collaboratively, solve problems, and take initiative. - Reliable, organized, productive, and attentive to accuracy and thoroughness.

Benefits and work setup - Remote-first, office-friendly setup, with standard hours listed as 8 a.m.–5 p.m. Central Time unless otherwise specified. - Health, dental, and vision plans, retirement savings options, and professional development resources are described. - The listed base salary range is $100,000–$120,000; final compensation may vary by location, skills, education, and experience. Benefits may vary by position.