Discovery Implementation Manager

Role overview Guide new client implementations of health and welfare benefits administration, from initial discovery through finalized requirements and transition to ongoing client care. You will lead client conversations, interpret plan and HR materials, document how benefits should be administered, and coordinate internal teams so the configured service reflects client needs and agreed scope.

Responsibilities - Plan and lead discovery for new implementations, keeping the work aligned with client expectations and delivery goals. - Review plan documents and HR materials, then capture relevant administration rules in implementation requirements, including benefit classes, rates, permissions, field choices, site content, and data files. - Advise clients on established practices and explain the system or process changes needed to meet their goals. - Lead kickoff, requirements-gathering, and review meetings; coordinate with implementation colleagues and other internal teams to collect and finalize requirements for all scoped services. - Manage timelines, client expectations, staffing and project risks, and scope changes; raise issues when escalation is needed. - Recommend system improvements based on client needs, contribute to enhancement specifications with product and development colleagues, and support service improvement, sales efforts, or teammate coaching as needed.

Requirements - Bachelor’s degree in business administration or a related field. - At least five years of client relationship, consulting, and implementation experience. - Current or prior experience with benefits administration implementation processes and methods. - Strong written and verbal communication with client, internal, technical, and non-technical stakeholders. - A record of building and maintaining effective relationships with clients and brokers, with a strong service orientation. - Reliable organization, accuracy, follow-through, independent judgment, and ability to work both independently and as part of a team.

Benefits and work setup The position is described as remote-first and office-friendly, with standard hours of 8 a.m. to 5 p.m. Central Time unless otherwise specified. Listed offerings include health, dental, and vision coverage, retirement savings, professional development, wellbeing resources, and performance incentives for most roles. The stated base salary range is $80,000–$115,000; final compensation depends on location, skills, education, experience, and internal equity.