Remote Customer Experience Representative

Role overview Support customers as a remote customer experience representative, helping them choose suitable workwear and resolve questions or concerns. The role focuses on empathetic service, timely responses, and building lasting customer relationships through multiple support channels. It is an hourly, non-exempt position.

Responsibilities - Respond to customers across support channels while managing a ticket workload that may shift with demand. - Meet service goals for customer satisfaction, response times, and efficiency. - Learn the product range and use that knowledge to guide customers toward appropriate choices. - Resolve customer issues professionally and make thoughtful decisions within established policies. - Review customer feedback patterns and share suggestions that could reduce effort or improve team effectiveness.

Requirements - Experience in customer service, such as retail, in-person support, call center, or remote communication. - Strong written and verbal communication, with the ability to handle concerns calmly and professionally. - Ability to use multiple platforms while assisting customers and to organize, prioritize, and multitask. - Collaborative approach, flexibility, and ownership of tasks. - Current residence in one of the eligible states: Colorado, Florida, Georgia, Maine, Maryland, Massachusetts, Minnesota, Missouri, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Washington, or Wisconsin.

Benefits and work setup - Fully remote, limited to the listed states. Training is Monday–Friday, 9:00 AM–5:30 PM ET; the regular schedule is 10:30 AM–7:00 PM ET. - Seasonal flexibility is needed for holiday coverage, including the Saturday after Thanksgiving. - Listed compensation is $24–$26 per hour. Benefits include medical, dental, and vision options, a 401(k) with company match, 15 days of paid time off, 11 paid holidays, sick leave, and possible performance incentives or equity.