IT Intern, IT Support - Winter 2027

Role overview Support employees with day-to-day technology requests while learning how a distributed IT support operation works. This four-month internship, running January through April 2027, combines ticket coordination, user communication, basic reporting, and opportunities to improve support workflows with guidance from experienced IT colleagues.

Responsibilities - Review incoming service tickets, check that key details are present, apply categories and priorities, and route requests to the right team. - Monitor the queue for unassigned, overdue, duplicate, or stalled tickets and follow up with owners. - Prepare recurring reports on request volumes, backlogs, service targets, and common issues, using available AI tools to help summarize findings. - Acknowledge user requests, ask for missing information using approved templates, provide status updates, and check whether help is still needed. - Coordinate with teams across IT engineering, enterprise systems, operations, and workplace technology.

Requirements - Show curiosity, confidence in taking on unfamiliar tasks, and willingness to learn from mistakes and feedback. - Work well with others and contribute to shared team goals. - Handle information carefully, follow documented processes, and respect access and authorization boundaries.

Nice to have - Strong organization and attention to detail, including accurate records and follow-through on deadlines. - Clear, courteous written communication and sound judgment when prioritizing or escalating requests. - Familiarity with common workplace technology and willingness to learn ticketing workflows and troubleshooting guides.

Benefits and work setup - Remote opportunity for candidates based in Canada or the United States. - Paid time off accrues at 2.08 days per month, with a wellness day each quarter. - Learning sessions and learning resources, monthly intern events, and peer recognition are offered. - Employee-led inclusion and belonging programs are available.