Remote job
IT Technical Support Specialist(Healthcare Imaging Systems)
Job details
About this role
Role overview
Provide remote technical support for healthcare imaging systems used by hospitals and imaging centers. The role covers customer onboarding and deployment, integrations, server and connectivity troubleshooting, and ongoing maintenance, while helping clinical and IT teams keep imaging workflows running. The position is full-time, remote, and requires residence in the Northeastern United States, with travel of about 25%.
Responsibilities
- Help customers deploy and configure PACS and related imaging applications. - Troubleshoot DICOM and HL7 integrations, Windows or Linux servers, networks, VPNs, firewalls, and connectivity issues. - Support customer testing, quality validation, and system go-lives, including radiology workflow needs. - Maintain systems, apply software updates, and document issues, configurations, and support work. - Train end users and coordinate with customer IT departments and internal teams to resolve requests.
Requirements
- Three to five years of experience in healthcare IT or technical support. - Experience supporting PACS, medical imaging systems, or healthcare applications. - Working knowledge of Windows Server and/or Linux, plus networking fundamentals such as VPNs, DNS, and firewalls. - Strong troubleshooting, customer support, communication, organization, and independent work skills. - Ability to work remotely and manage multiple support needs.
Nice to have
- Familiarity with DICOM and HL7, PACS vendors, radiology workflows, HIPAA or healthcare compliance, and remote healthcare support. - Experience with VMware, Hyper-V, or other virtualized server environments.
Benefits and work setup
Remote, full-time role for candidates in the Northeastern U.S., with approximately 25% travel. The schedule is generally Monday through Friday during standard business hours; implementation work or critical issues may require flexibility or occasional after-hours support. Benefits include medical insurance, paid holidays, and paid time off.