Program Manager I

Role overview Manage assigned IT projects and workstreams from intake through closeout, helping technical and business teams plan and deliver work with clear scope, milestones, risks, and decisions. The role also supports portfolio reporting and Agile practices while building toward broader program responsibility in partnership with experienced program managers.

Responsibilities - Lead projects of lower to moderate complexity, maintaining delivery plans, milestones, dependencies, risks, decisions, and success criteria. - Coordinate technical and business partners; run meetings that produce clear decisions and next steps. - Maintain project status, intake information, and portfolio records in tools such as Jira and Airtable, and flag changes early. - Prepare status reports, dashboards, and metrics; keep documentation current and suited to the work. - Support backlog health, Kanban flow visibility, retrospectives, and continuous improvement across IT Operations. - Surface delivery risks and recurring process friction, and use automation or AI tools to reduce manual work and improve visibility.

Requirements - At least two years of experience managing technology, IT, business systems, or cross-functional projects. - Ability to manage project plans, milestones, dependencies, risks, and decisions. - The source emphasizes practical communication, organization, sound judgment, and collaboration across technical and business partners. - Comfort maintaining project records and reporting with project management tools; Jira and Airtable are named in the source. - Willingness to use AI tools thoughtfully to support decisions and improve work practices.

Benefits and work setup - The role is based in Chicago, with a minimum of three days per week in the assigned office. - The listing gives a Chicago base salary range of $94,000–$94,300 and says the role is eligible for equity and benefits.