Remote job
Lead IT Systems Engineer
Job details
About this role
Role overview
Lead the technical direction and daily operation of a growing organization’s corporate IT environment. This hands-on leadership role combines service delivery with longer-term work to improve security, reliability, automation, and the technology experience for employees.
Responsibilities
- Own corporate systems, applications, endpoints, identity infrastructure, and employee technology support. - Review existing tools, processes, and controls; identify gaps and build a more scalable IT operating model. - Improve integrations, workflows, self-service, and AI-enabled capabilities to reduce manual work. - Strengthen employee and device lifecycle processes, including onboarding, offboarding, provisioning, access reviews, SaaS administration, and asset management. - Set documentation, service expectations, metrics, and support practices; resolve complex issues and address their root causes. - Work with security and business teams on technology, compliance, continuity, and operational priorities, while managing vendors and shaping the IT roadmap.
Requirements
- At least 10 years of progressive experience in corporate IT, enterprise technology, IT operations, workplace technology, or a related area. - Experience in a software or high-growth technology environment. - Strong knowledge of identity and access management, endpoint management, SaaS administration, asset lifecycle management, and IT service delivery. - Ability to balance hands-on technical work with leadership, mentoring, prioritization, and planning. - Track record of taking complex IT initiatives from problem definition through implementation and operational support. - Experience building standards, controls, documentation, metrics, integrations, self-service workflows, and automation.
Benefits and work setup
The position is fully remote. Listed U.S. benefits include performance bonus eligibility, equity, medical coverage, dental and vision insurance, paid parental leave, flexible paid time off, and a home-office allowance and monthly reimbursement.