Remote job
Manager, Merchant Integrations
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About this role
Role overview Manage a team responsible for integrating merchants with payment services, from initial onboarding through API implementation and launch. You’ll combine people leadership and technical project oversight, helping deliver reliable integrations while improving processes and the experience for merchants and internal stakeholders.
Responsibilities - Lead, coach and develop Integration Managers, building a collaborative team with clear ownership. - Oversee merchant onboarding and integration projects, managing delivery, quality, workload and priorities. - Serve as an escalation point for difficult technical issues and support solution design and troubleshooting. - Coordinate with merchants, payment providers, Product and other internal teams to resolve blockers and communicate technical decisions clearly. - Improve integration processes, playbooks, documentation and tools; use project metrics and merchant feedback to guide changes. - Track project status, risks and timelines, lead stakeholder meetings, and provide clear progress reporting.
Requirements - At least seven years in technical project management, solutions engineering or integration management, preferably in payments or financial technology. - At least three years in a managerial or leadership role, with responsibility for developing a team and delivering technical outcomes. - Experience managing large API-based projects and working directly with merchants, payment providers or businesses across regions. - Understanding of payment industry standards, local payment methods and compliance requirements. - Familiarity with API testing tools such as Postman or Swagger, plus log analysis and complex issue troubleshooting. - Strong project planning, prioritization, analytical problem-solving and stakeholder management skills. - Clear communication with technical and business audiences, and comfort working across time zones in changing environments.
Nice to have - A degree in technology, engineering or a related discipline is preferred.