Bilingual Customer Support Representative, BMO Insurance

Role overview Support clients who need information about group insurance options and help them navigate enrollment steps. Through inbound and outbound conversations, you’ll explain available resources, guide clients to digital tools, and record interactions while meeting service and quality goals. The role requires English and French fluency and does not provide insurance advice.

Responsibilities - Respond to clients through inbound and outbound channels about group insurance products. - Explain general product information and direct clients to relevant online resources. - Guide clients through digital application steps and assist with travel insurance enrollment. - Document conversations accurately in internal systems and follow up when needed. - Meet call handling, service quality, and client experience targets. - Keep current on product information and relevant regulatory updates, and follow applicable policies.

Requirements - Fluency in English and French. - Strong communication and interpersonal skills, with a client-focused approach. - Ability to explain information clearly and guide people through processes. - Comfort using digital tools, customer relationship management systems, and virtual channels. - Ability to work in a fast-paced, performance-focused environment while maintaining professionalism and accuracy.

Nice to have - Experience in customer service, sales, or a contact center. - Background in customer retention or complaint resolution.

Benefits and work setup The position is remote. The source lists a salary range of $37,000–$70,000, with compensation varying by qualifications and potentially including incentives. Benefits include health coverage, tuition reimbursement, insurance, retirement savings, and training and development opportunities.