Customer Support Rep

Role overview Support patients and clinicians across phone, email, and chat, helping provide a dependable service in a fast-moving remote healthcare setting. The role focuses on resolving questions clearly, following established workflows, and maintaining accurate records so that issues can be handled consistently and followed up appropriately.

Responsibilities - Respond to patient and clinician questions through phone, email, and chat. - Resolve requests efficiently while maintaining a clear and professional tone. - Follow defined processes to ensure interactions are handled accurately and consistently. - Record conversations and actions to support follow-up, teamwork, and continuity of care. - Use judgment to handle issues independently and escalate when needed. - Prioritize incoming work with service-level expectations in mind.

Requirements - Previous customer support experience through phone, email, or chat. - Strong written and verbal communication skills. - Ability to organize work and manage multiple conversations at once. - Reliable attendance, punctuality, and ownership of scheduled shifts. - Careful documentation and attention to detail. - Comfort with structured workflows and adapting to changing needs; willingness to work nights and weekends.

Nice to have - Experience in a remote or process-driven support environment.

Benefits and work setup - Fully remote position with scheduled evening and weekend coverage, including alternating weekends. - Listed hourly pay is $21–$23, depending on experience and location.