Lead Technical Success Manager

Role overview

Lead technical adoption for enterprise customers using application security tools. You’ll configure and troubleshoot the platform, help teams reduce software risk, and demonstrate results to technical and executive stakeholders while working with account teams on customer retention and growth.

Responsibilities

- Expand adoption across development teams, repositories, and security use cases; create success plans with measurable outcomes. - Configure scan policies, rules, performance settings, single sign-on, reports, and dashboards. - Help customers prioritize and remediate vulnerabilities using security standards and guidance; support software bill of materials reviews and open source risk discussions. - Troubleshoot issues and coordinate with support and engineering through resolution; train users on scanning, product interfaces, and diagnosis. - Track customer health, surface adoption risks, and contribute technical evidence for renewal discussions and executive reviews. - Share customer feedback with product teams and identify technically validated opportunities for account growth.

Requirements

- At least five years in a customer-facing technical role, such as technical account management, solutions architecture, sales engineering, or implementation consulting. - Practical experience running and tuning static, software composition, and dynamic application security tests, including triaging findings. - Strong knowledge of application security, vulnerabilities, and open source licensing. - Experience with CI/CD and DevOps tools, software development in a language such as C/C++, Java, or C#, and scripting or REST APIs. - Proven ability to increase adoption and demonstrate value across enterprise customers; clear communication with technical and executive audiences. - Bachelor’s degree in a related STEM field or equivalent practical experience; able to travel up to 25%.

Nice to have

- Application security or DevSecOps experience in a technical account, architecture, or sales engineering role; security certifications such as CSSLP, CISSP, or CEH. - Experience with large web applications, microservices, containers, or regulated standards and environments. - Practical use of AI tools for technical analysis, troubleshooting, and customer communication.