Blackbaud Advisory+ Consultant - Raiser's Edge NXT

Role overview Guide organizations using fundraising software through ongoing, outcome-focused consulting. You will manage a portfolio of customers, understand their goals, and help them adopt or expand product features and working practices to gain more value from their subscription. Engagements may begin during implementation and continue through renewal.

Responsibilities - Assess customer needs and develop practical roadmaps for adopting or expanding software functionality. - Advise customers on product releases, process changes, staff onboarding, and ways to improve use of the platform. - Maintain consulting relationships throughout the customer lifecycle and track agreed deliverables. - Coordinate with customer success, sales, and services colleagues to provide a joined-up customer experience. - Share customer and product insights with internal teams to improve the consulting offer and overall experience. - Contribute subject matter expertise to sales discussions where customers may benefit from advisory support.

Requirements - At least five years of experience using, supporting, or consulting on RE7 and Raiser’s Edge NXT. - Ability to manage a portfolio and proactively deliver work with limited supervision. - Experience making recommendations that support organizational change. - Confidence working with both senior stakeholders and end users. - Strong attention to detail and ability to understand customer goals and needs.

Nice to have - Fundraising experience in multiple areas, such as annual giving or major gifts.

Benefits and work setup Remote-flexible work, medical, dental, and vision coverage, wellness programs, 401(k) matching, flexible paid time off, parental leave, pet insurance, legal and identity protection, and tuition reimbursement. Listed starting base pay is $77,700–$104,500; actual compensation may vary.