Implementation Engineer, Customer Support (APAC)

Role overview

Support business customers across the Asia-Pacific region as they evaluate, deploy, and integrate security software. You’ll become a technical product resource, help customers resolve issues and plan implementations, and share their feedback with internal teams. The work combines customer guidance, hands-on systems integration, and technical demonstrations in a remote setting.

Responsibilities

- Lead customer proof-of-concept trials, deployments, and integrations for containerized services. - Advise enterprise customers on implementation approaches, security practices, and how the service fits their technology stack. - Troubleshoot technical issues and help customers plan for future needs. - Prepare and deliver live demonstrations tailored to customer use cases. - Coordinate with sales, engineering, and product teams, and relay customer feedback.

Requirements

- Experience in a technical role such as systems, implementation, DevOps, or IT infrastructure engineering; equivalent education or demonstrable skills may be considered. - Strong written and spoken English, including clear explanations of technical topics. - Ability to investigate unfamiliar problems, communicate solutions, and manage project work independently and collaboratively. - Empathy, sound judgment, and interest in supporting customers and teammates. - Willingness and ability to work remotely from the Asia-Pacific region.

Nice to have

- Familiarity with several areas such as Linux or Windows, containers and orchestration, cloud platforms, directories and identity services, networking, DNS, HTTP, SQL, scripting, or APIs. - Experience with SSO standards such as SAML or OpenID Connect, SCIM, TLS/PKI, or enterprise integrations.