Implementation Engineer, Customer Support

Role overview

Help business customers deploy and integrate a security product across their infrastructure. You’ll guide technical evaluations and implementations, troubleshoot issues, and translate customer needs into practical advice and product feedback.

Responsibilities

- Lead customer proof-of-concept trials, deployments, and integrations for containerized services. - Advise enterprise customers on implementation, security practices, and how the product fits their technology stack. - Troubleshoot current issues and help customers plan for likely future needs. - Prepare and deliver technical demonstrations tailored to customer use cases. - Coordinate with sales, product, and engineering teams, sharing customer feedback and implementation insights.

Requirements

- Experience in a technical role such as systems engineering, implementation, DevOps, or IT infrastructure; equivalent education or demonstrable skills may qualify. - Strong written and spoken English, with the ability to explain technical solutions clearly. - Strong problem-solving and project-planning skills, including effective time management. - Empathy, discretion, and a collaborative approach to supporting customers and teammates. - Ability and interest in working remotely; the role is open to candidates located in the United States.

Nice to have

- Familiarity with several areas such as Linux, Windows, or macOS; containers and orchestration; cloud platforms; identity providers; networking; SQL; APIs; or SSO standards including SAML and OpenID Connect.

Benefits and work setup

- All-remote team. The stated U.S. starting base salary range is $100,000–$140,000, varying by experience, skills, and location. Compensation outside the U.S. differs by market.