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Sr. Customer Success Manager
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About this role
Role overview
Manage relationships and outcomes for a portfolio of 10–15 large enterprise customers in the West or Central United States. As a senior customer success partner, you’ll help security, privacy, and data leaders achieve their goals with tools for data discovery, classification, protection, privacy, and AI governance while coordinating internal teams to address risks and opportunities.
Responsibilities - Build customer success plans tied to business goals and use repeatable engagement practices to support consistent delivery. - Lead onboarding, adoption initiatives, account health reviews, and business reviews with both practitioners and executives. - Monitor usage and account health to identify churn risks early, then coordinate recovery plans. - Partner with sales on renewals and account growth, matching product capabilities to customer priorities. - Bring in support, professional services, product, and engineering teams to remove blockers and deliver outcomes. - Share customer feedback and product needs internally, and keep customers informed about planned releases and improvements.
Requirements - At least five years in customer success, technical account management, or consulting, including two or more years managing large enterprise accounts. - Background in data security, privacy, data governance, or cybersecurity, either as a customer or vendor. - Working understanding of cloud, on-premises, and SaaS data environments, including structured and unstructured data. - Track record of driving adoption, managing account risk, and supporting renewals and expansion. - Confidence presenting to senior security leaders and leading executive business reviews. - Strong analytical and problem-solving skills in complex data environments. - Based in the West or Central United States, with a bachelor’s degree or equivalent experience.
Nice to have - Experience with data security posture management, data loss prevention, or AI governance; understanding of recurring-revenue drivers. - Relevant privacy, security, or cloud certifications, or experience in a high-growth company.
Benefits and work setup - Flexible work arrangements, equity participation, medical, dental, and vision coverage, 401(k), flexible time off and holidays, parental leave, and career development support.