Technical Operations Specialist (Tech Ops) Remote

Role overview Configure and support electronic medical record (EMR) integrations for clients, helping them connect systems and prepare for successful launches. You’ll coordinate with client-facing teams and engineering, troubleshoot reported issues, and look for ways to make integration work more reliable and efficient.

Responsibilities - Guide new clients through integration setup, education, and adoption, aiming to establish connectivity two to four weeks before launch. - Handle Tier 2 support requests across client accounts and investigate technical problems through resolution. - Coordinate with clients, partners, support, onboarding, and engineering to resolve integration issues. - Track support work against team service goals and document activity for reporting. - Keep current with EMR integration practices and use that knowledge to improve tools and processes.

Requirements - Two to four years of client-facing technical support experience. - Clear written and verbal communication, sound judgment, and the ability to explain technical steps to customers. - Strong analytical skills, curiosity, initiative, and composure while handling multiple requests. - Ability to work remotely on a weekday schedule of either 10 a.m.–7 p.m. or 11 a.m.–8 p.m. Eastern Time. - Ability to travel for internal team gatherings twice a year. - A bachelor’s degree or equivalent experience is preferred.

Benefits and work setup - Fully remote, full-time position for candidates in the United States. - Medical, dental, vision, accident, short-term disability, long-term disability, and life insurance coverage. - 401(k) match after one year, three weeks of paid time off, five wellness days, and 15 company holidays.