Project Manager

Role overview Coordinate complex initiatives across customer operations and partner teams, bringing structure, visibility, and follow-through to work that may begin with unclear requirements or ownership. This individual contributor role spans project delivery, portfolio coordination, process improvement, and strategic program support in a fast-moving environment.

Responsibilities - Work with operations, product, engineering, compliance, commercial, and vendor partners to shape initiatives from early discovery through delivery. - Gather and document business, operational, and technical requirements; turn ambiguous needs into scope, success measures, milestones, and implementation plans. - Own delivery plans for cross-functional initiatives, tracking dependencies, risks, decisions, and progress as priorities evolve. - Facilitate planning sessions, working groups, and retrospectives across teams and time zones. - Help develop and manage a portfolio of customer operations and AI initiatives, maintaining visibility and alignment with business priorities. - Identify delivery risks and coordinate contingency planning and issue resolution.

Requirements - Strong project management skills and experience coordinating complex, cross-functional work. - Ability to bring clarity to incomplete information, adjust plans as circumstances change, and maintain momentum through ambiguity. - Strong analytical thinking, attention to detail, and ability to connect execution decisions to broader goals. - Clear communication and stakeholder influence skills, including the ability to align teams without direct authority. - Experience improving processes and supporting operational or strategic initiatives. - Legal authorization to work in the United States without employment-based immigration sponsorship.

Benefits and work setup The role is remote and eligible for a performance-based bonus. Benefits include health, dental, vision, life, and disability coverage; a 401(k) match; flexible paid time off; professional development support; and employee resource groups. Gaming-related licensing may be required, including background checks, and the role supports responsible gambling policies.